Every supply chain team has dashboards, but few have decisions.

Here's what I mean: a dashboard shows you that your fill rate dropped to 88%. It doesn't tell you who owns the response, what the action threshold is, or what the pre-agreed playbook looks like.

That's not a data problem. That's a decision architecture problem.

After nearly 20 years in supply chain operations, I've seen the same pattern in every company, from mid-market manufacturers to Fortune 500:

The data exists. The decision doesn't.

What's missing is the layer between the KPI and the action:
→ Who owns this decision?
→ At what threshold does it escalate?
→ What's the pre-aligned response?
→ Where is this documented — and reviewed?

I call this the Decision-Centric framework. Every KPI should connect to: Decision → Owner → Threshold → Playbook → Decision Log.

Without that structure, your dashboards are just expensive wallpaper.

This newsletter exists to close that gap. Each edition delivers one framework, one mechanism, or one pattern built from real operations, not theory.

No fluff. No abstraction without mechanism. No insight without ownership.

Welcome to Decision-Centric Supply Chain.

Paulo Segala · Supply Chain & Operations · Nearly 20 years turning dashboards into decisions.
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